Shipping policy
🎁 Keino Kids Shipping Policy
At Keino Kids, every order is packed with care, creativity, and joy - because we believe every child deserves something made just for them 🌈✨
📦 Processing & Fulfilment Times
All orders are lovingly prepared and shipped from our studio in Johannesburg.
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Personalised items: 2-3 business days to create before dispatch.
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Non-personalised items: Ship within 1–2 business days.
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Pre-orders: See details below 👇
🎄 Pre-Orders (Example: The Christmas Edit)
From time to time, Keino Kids offers limited-edition pre-orders for our seasonal collections - giving you the chance to secure your favourite items before they sell out.
For example:
The Christmas Edit 🎅🏻✨
Pre-orders open in October for our limited festive T-shirts and accessories.
All orders placed during the pre-order window are lovingly prepared and will begin shipping from 24 November 2025, ensuring delivery in time for Christmas.
When you place a pre-order:
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Your order is reserved and guaranteed once payment is received.
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You will receive a confirmation email immediately, followed by tracking details closer to the dispatch date.
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If you order both ready-to-ship and pre-order items in one checkout, the full order will be shipped together once pre-order items are ready.
We will always share expected dispatch dates on each product page and via email updates.
🚚 Delivery Options (South Africa)
| Service | Delivery Time | Cost |
|---|---|---|
| Standard Delivery (The Courier Guy) | 2-4 business days | R 99 |
| Express Delivery (Major Cities) | 1-2 business days | R 140 |
| Free Shipping | Orders over R 1 000 | FREE |
Note: Delivery timeframes apply after dispatch. Personalised or pre-order items require additional preparation time.
🌍 International Shipping
We currently ship to select countries through our trusted partners.
International delivery times vary depending on destination and customs processes.
📬 Order Tracking
Once your parcel is booked, you will receive:
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A Shopify shipping confirmation email with your live tracking link.
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Additional tracking updates directly from our courier partner, Bob Go / The Courier Guy, as your parcel moves through the network.
You can also track your order anytime by clicking the “View / Track Your Order” button in your email.
🚫 Missed Deliveries
If a delivery is missed, our courier will reattempt or contact you directly to reschedule.
Please double-check that your contact number and delivery details are correct when checking out.
💌 Questions or Changes?
Reach out to us anytime at support@keinokids.com - we are happy to help and will do our best to make your experience magical 💛
